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Aged Care Advocacy Line (toll free)

ASES logoThe Aged Rights Advocacy Service (ARAS) offers a free, confidential and state-wide service to older people, or their representatives, who are: 

  • living in residential aged care or a retirement village
  • receiving or seeking to receive Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP) services
  • at risk of, or experiencing abuse from family or friends

In addition, ARAS delivers the Home Care Check-In project, which provides in-home safety checks for older persons deemed to be vulnerable due to social isolation and at risk of harm or neglect.

ARAS also has specialist Aboriginal Advocates who provide culturally safe support and host an annual Intergenerational Elders and Youth Gathering in regional South Australia.

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ARAS provides advocacy assistance to support older people to uphold their rights and their responsibilities.

Accredited at Certificate level of the Australian Service Excellence Standards.

ARAS is the South Australian member of the Older Persons Advocacy Network (OPAN), which is funded by the Australian Government's National Aged Care Advocacy Program (NACAP). OPAN is a national network comprised of nine state and territory organisations and is guided by the Service Delivery Framework. 

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ARAS Advocates are guided by the Advocacy principles to ensure that the wishes and interests of older people for whom they advocate, direct their work. 

The ARAS website provides more information about the range of work that ARAS undertakes, including advocacy, information and education sessions.

To view and download ARAS Service Charter click here.

To view and download ARAS Rules click here.

Vision

A community in which all older people are valued and respected

Purpose Statement

To encourage and support older people and community to uphold the rights of older people through information, education, advocacy and personal empowerment

Values

Integrity, inclusiveness, justice, respect

Strategic Plans

To view and download ARAS Strategic Plan 2021-2024 click here 

To view and download ARAS Strategic Plan 2018-2021 summary of achievements click here