Job Vacancies

Intake Officer - Aged Care (Part-time)

About the Position

Due to further growth, ARAS is seeking applications from suitably qualified and experienced candidates for the role of Intake Officer in the aged care sector (part-time).

The Intake Officer performs a key frontline role managing in-bound consumer and stakeholder telephone calls on behalf of ARAS team.   You are required to gather all relevant information to enable the accurate triage of calls. Working as part of a team providing initial information and assistance to consumers and/or their representatives to enable them to better understand and exercise their rights. And, where appropriate the Intake Officer refers out-of-scope matters to alternative service providers according to their identified need.  

Ideally successful candidates will have an interest and experience in aged care, aged rights, human services, and or social justice with exceptional listening skills to enable key messages and concerns to be quickly identified. This is a telephone based role, so an impeccable phone manner is required as is the ability to think quickly and clearly in dealing with client issues.

About the Organisation

ARAS is the South Australian component of the National Aged Care Advocacy Program and is funded by the Australian Department of Health. This role reports to and works closely with the Operations Manager whilst maintaining a collaborative and productive working relationship with all other staff.

The ARAS website provides more information about the range of work ARAS undertakes.

View and/or download the position description. Applicants must clearly address the requirements of the person specification in their application.

Specific Employment Requirements

• A tertiary qualification or study in a humanitarian/ social science discipline, or similar is an advantage.
• as is an understanding of the aged care sector.
• National Police Clearance and  working with Vulnerable Persons clearance (less than 12 months old).
• Up to date COVID-19 vaccination and current season Influenza vaccination is mandatory.
• Excellent telephone manner with experience in managing and triage of in-bound calls. 
• Working days are restricted to Wednesday, Thursday & Friday of each week.

Applications must be made through SEEK and addressed to ARAS Corporate Services Manager. 

Applications will be assessed as they are received and applications close on 15 July 2024. Only shortlisted applicants will be notified. Previous applicants need not re-apply.

Advocate - Aged Care (Part-time)

About the Position

Due to continued growth ARAS is seeking applications from suitably qualified candidates for the position of Advocate for a role in the aged care sector (part-time) based in our Victor Harbor office.

Ideally successful candidates will have an interest and experience in aged care, aged rights, human services, and or social justice. Previous experience in an advocate/ client centred role will be highly regarded.

Applicants will be based at our Dulwich office for up to four weeks (preferably full-time) for induction and training, after which they will be based at our Victor Harbor office.

About the Organisation

ARAS is the South Australian component of the National Aged Care Advocacy Program and is funded by the Australian Department of Health. This role reports to and works closely with the Operations Manager whilst maintaining a collaborative and productive working relationship with all other staff.

The ARAS website provides more information about the range of work ARAS undertakes.

View and/or download the position description. Applicants must clearly address the requirements of the person specification in their application.

Specific Employment Requirements

• A bachelor degree qualification in a humanitarian/ social science or similar discipline.
• National Police Clearance and  working with Vulnerable Persons clearance (less than 12 months old).
• Up to date COVID-19 vaccination and current season Influenza vaccination is mandatory.
• Current driving license and willingness to drive for work purposes.
• Immediate start preferred.
• Working 0.6FTE. Wednesday, Thursday & Friday of each week.

Applications must be made through SEEK and addressed to ARAS Corporate Services Manager. 

Applications will be assessed as they are received and applications close on 15 August 2024. Only shortlisted applicants will be notified. Previous applicants need not re-apply.