FAQ

ARAS assistance is free of charge to consumers. The Commonwealth and State governments provide funding for ARAS to offer advocacy, information and education services.

If you wish to remain anonymous ARAS can provide information about your rights and responsibilities, and discuss your concerns in general terms. If you wish us to represent you it will be necessary for your identity to be known to the advocate. Your identity will be protected until you give permission for information to be disclosed to anyone else.

ARAS advocates will discuss with you the most suitable venue for a face-to-face meeting. Whether it is a private dwelling, a Residential Care Facility or a local library or café, the advocate will try to accommodate your wishes whilst maintaining confidentiality.

Due to resources, the advocate will address most concerns from rural areas by phone, and this is usually successful. However, the advocate will travel to an area if, for example, a facility is home of concern. Advocates also do regular visits to country areas to provide information and education sessions. They can organise to visit individual consumers at that time if required.

ARAS can provide general information about aged care services e.g. Residential Care, Respite Care, Community Aged Care, Care Packages, and Day Care Centres, including how to obtain services.

Advocates can assist you to make comments or complaints about aged care services or assist you to resolve specific issues of concern.

ARAS can support older people to self-advocate. A Fact Sheet entitled 'Self Advocacy' contains information to help you prepare to speak up.

ARAS can make a referral to professional legal advice and information service.

Our practice is to inform the facility that an advocate will be on site as this ensures that the right to access an advocate is visible and affirms the rights of the older person. It reinforces the resident's rights and that the facility has to operate under the legislative guidelines. The presence of advocates on-site is empowering as it reinforces consumer safeguards assisting older people to remain autonomous and to have choice and control over how they will resolve their concerns.

The ARAS office is fully wheelchair accessible.  The office is located on the ground floor and can be accessed via the ramp at the front of the building (in Swift Avenue) or via the lift in the basement car park which has controls at a convenient height for wheelchair users. Please note you will need to speak with ARAS staff to organise lift access. An accessible toilet is also located within the ARAS office space. Click here to find accessible parking spaces.

The Abuse Prevention Program advocate is often asked to speak to the alleged abuser. ARAS' policy is not to confront or associate with the alleged abuser as this may escalate the situation, placing people at risk and is probably not the most effective method of stopping the abuse.

ARAS is a statewide organisation and provides its services to people in remote communities. Advocates also travel regularly to rural and remote communities.

Yes, ARAS has both Aboriginal and non-Aboriginal advocates and female and male advocates.

Yes, it is your choice to involve your family in meetings with the ARAS advocate or the service provider. The ARAS advocate will clarify their role with you and how they can advocate or represent you to the service provider.