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  • Accessing aged care services, e.g. how to organise support, options to facilitate the process.
  • Change in services, e.g. the service has been reduced or stopped, the care has been altered.
  • Appropriateness of services, e.g. the service does not meet needs, the service is provided in an unsuitable manner.
  • Communicating with staff, an e.g. older person requires strategies to ask questions and discuss their care, support at a meeting to address concerns.
  • Rights and entitlements, e.g. whether the older person has the right to expect a particular service provided in a specific manner.