How ARAS advocates can assist you
Advocates can provide the following services through the delivery of advocacy, information and education:
- Assist people receiving aged care services or their representatives to resolve problems or complaints in relation to aged care services, through the provision of advocacy.
- Support people receiving aged care services to be involved in decisions that affect their life.
- Provide people receiving aged care services with information and advice about their rights and responsibilities.
- Promote the rights of people receiving aged care services to aged care service providers.
- Speak up on behalf of the resident to help resolve their concern.
- Conduct education sessions to Resident / Representative on residents rights.
- Conduct education sessions for residential and community care staff , students and other allied health professionals.
- Level I - Residents rights/ community care rights and advocacy.
- Level II -Taking Action to Prevent Elder Abuse.
ARAS can also provide the following information brochures:
- Charter of Residents' Rights and Responsibilities
- National Advocacy Service Brochures
- Your Care Plan Brochures
- National Aged Care Advocacy Program Charter
- Standards of Care
- Residential Facilities
- Community Care services
What ARAS advocates can assist with:
- Ideas on how people can participate in decisions and plans regarding their care or on other matters i.e. their environment, safety, activities etc.
- Strategies on how to get better outcomes regarding their care.
- Have some one speak up for the person to ensure their care is met and is up to the right standard.
- Information on what people are entitled to regarding their care and need to discuss options that would best suit their situation.
- Information on compulsory reporting of abuse of residents and Department of Social Services requirements under changes to the Aged Care Act 1997.
- Have a speaker to come to their resident group to discuss rights and entitlements, how to improve consultation and the importance of providing feedback to the facility or service.
- Advocates cannot investigate, solve complaints or implement remedial directives this is the role of the Department of Social Services Complaints Investigation Scheme.