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Elder Abuse Phoneline

How ARAS advocates can assist you

Advocates can provide the following services through the delivery of advocacy, information and education:

  • Assist people receiving aged care services or their representatives to resolve problems or complaints in relation to aged care services, through the provision of advocacy.
  • Support people receiving aged care services to be involved in decisions that affect their life.
  • Provide people receiving aged care services with information and advice about their rights and responsibilities.
  • Promote the rights of people receiving aged care services to aged care service providers.
  • Speak up on behalf of the resident to help resolve their concern.
  • Conduct education sessions to Resident / Representative on residents rights.
  • Conduct education sessions for residential and community care staff , students and other allied health professionals.
  • Level I - Residents rights/ community care rights and advocacy.
  • Level II -Taking Action to Prevent Elder Abuse.

ARAS can also provide the following information brochures:

  • Charter of Residents' Rights and Responsibilities
  • National Advocacy Service Brochures
  • Your Care Plan Brochures
  • National Aged Care Advocacy Program Charter
  • Standards of Care
  • Residential Facilities
  • Community Care services

What ARAS advocates can assist with:

  • Ideas on how people can participate in decisions and plans regarding their care or on other matters i.e. their environment, safety, activities etc.
  • Strategies on how to get better outcomes regarding their care.
  • Have some one speak up for the person to ensure their care is met and is up to the right standard.
  • Information on what people are entitled to regarding their care and need to discuss options that would best suit their situation.
  • Information on compulsory reporting of abuse of residents and Department of Social Services requirements under changes to the Aged Care Act 1997.
  • Have a speaker to come to their resident group to discuss rights and entitlements, how to improve consultation and the importance of providing feedback to the facility or service.
  • Advocates cannot investigate, solve complaints or implement remedial directives this is the role of the Department of Social Services Complaints Investigation Scheme.